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Dear PathWays Community,

Updated : May 28th, 2020

Good Afternoon.

I am writing to check in with you and to provide you with a few updates. Over the past few months, we have faced an incredible amount of change as we tried to navigate our way through the COVID-19 pandemic in our personal and professional lives. I hope that you and your family are doing well and have found ways to adjust to this new “normal”. I would also like to thank you again for your continued commitment to PathWays and the people we serve.

We are putting the final touches on a “Return to Regular Operations Plan” and will be sharing that with you next week. We will be slowly returning to normal operations as circumstances allow and in accordance with state and federal guidance. A next step will be to increase our office hours.

Beginning June 1st, administrative office hours at the 654 Main Street location will be Monday through Friday from 10am to 2pm. Our offices will remain closed to vendors, visitors and most employees. Some employees will continue to work off and on at the office as needed with a maximum of 10 employees on site at any given time. Employees who are able to work remotely are asked to continue doing so until further notice. All existing screening, social distancing and office procedures will remain in place. Please see the “Return to Regular Operations Plan” for additional detail.

We continue to work with the state, our partner area agencies and our own suppliers to procure personal protective equipment (PPE), hand sanitizer and disinfecting fluid. We feel we have adequate supplies to meet our immediate needs and will continue to replenish our supplies to be prepared for the future. Please let us know if you see a need for additional PPE in your work environment.

Please continue with your social distancing and sanitizing practices. Continuing these practices will eventually lead to slowing the community spread of the virus. This will allow more businesses and community activities to reopen. We all want to get back to doing the things we love to do. Our collective individual actions will get us there.

Be well.
Mark Mills, CEO

May 22,2020

Dear PathWays Employees,

PathWays is redesignated for the next five years!

Redesignation is a comprehensive, rigorous, months-long evaluation that occurs every five years. The New Hampshire Bureau of Developmental Services reviews each area agency’s performance in eight categories along with surveys and personal forums with individuals, family members, guardians, the Family Support Council, and our provider agencies.

A team of state officials presented the results of PathWays’ redesignation review at the Board of Directors meeting on May 18, 2020. PathWays’ Leadership Team was invited to participate in the meeting. The review was extremely positive in tone and specific findings. Of particular note was the comment that the agency actively seeks and implements ways to improve the quality of services offered and maintains exceptionally fine relations with all stakeholders. It was clearly evident that excellent performance and service permeates all levels of the agency. Special commendations were voiced for Early Supports and Services, Employment Options, the model work of the Human Rights Committee, and PathWays’ affording choice through a robust provider selection process that fully utilizes provider agencies. Also cited for praise were the agency’s Strategic Plan, stakeholder engagement, and state-wide contributions to the developmental disability system.

Well done and Bravo Zulu!

With sincere appreciation,

Ralph Puckett
Chair, Board of Directors

Mark Mills
Chief Executive Officer

Welcome to PathWays of the River Valley

PathWays is a non-profit agency that serves people with disabilities in their home communities in Sullivan and Lower Grafton counties. PathWays works with children, adults, and their families to provide ongoing, individualized support. PathWays works with local agencies, programs and businesses to provide individuals with meaningful work, recreation and community life.

PathWays of the River Valley is the result of a merger in 2006 that combined the resources of Developmental Services of Sullivan County (DSSC) of Claremont, and United Developmental Services (UDS) in Lebanon and is governed by a Board of Directors comprised of local citizens.

We are PathWays of the River Valley, a community-based non-profit agency that supports people with developmental disabilities and brain injuries and their families throughout Sullivan and Lower Grafton Counties.

We would like to welcome Cassie Edwards to the PathWays’ team. Cassie is our new Enhanced Family Care Coordinator (EFC) and will be working with our contracted home providers who play a huge role in lives of the people we serve. Welcome, Cassie!

Cassie Edwards grew up in Acworth, NH and graduated from Fall Mountain Regional High School in 2008 and became an elementary school teacher after completing her BS in Business Administration and Masters of Education at UNH in Durham. After teaching in public schools and a private preschool she moved back to Acworth with her husband and two year old son. She looks forward to getting reacquainted with the community and helping people live their best life.

This is a Place For You to call Home

Please use this website to learn more about our programs and connect with other individuals, families and community resources who share our belief in ensuring the quality of life and human dignity of all members of our community.

Support Ages 0-3

PathWays Family Centered Early Supports and Services is a program of developmental services for eligible infants and toddlers. The program is family-centered home/community based.

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Support Ages 3-21

PathWays collaborates with families and local school districts, who have primary responsibility for services for individuals between the ages of 3 and 21…

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Adult Support

PathWays provides supports for adults with developmental disabilities or brain injuries in everyday life to maintain their independence and well-being is what we do here at Pathways.

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Enhanced Family Care

Our Enhanced Family Care Providers allow individuals with disabilities to live in a community based, home environment, while still receiving supports.

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Learn more about the towns we serve in Lower Grafton and Sullivan Counties, as well as our office locations.

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Looking for a rewarding work? PathWays employs over 150 people in Sullivan and Grafton Counties of New Hampshire. Learn more about current opportunities and benefits of a career in human services!

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Calendar Events

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You may often wonder where your money goes and how much is eaten up in administration costs.

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Family Support Council

The Family Support Advisory Council is an advisory body to PathWays of the River Valley, the region’s designated Developmental Services agency.

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Administrative Office – Lower Grafton and Sullivan Counties • 654 Main Street • Claremont, NH 03743
Phone 603-542-8706 or 603-448-2077 • Fax 603-542-0421

PathWays of the River Valley is the result of a merger in 2006 that combined the resources of Developmental Services of Sullivan County (DSSC) of Claremont, and United Developmental Services (UDS) in Lebanon and is governed by a Board of Directors comprised of local citizens.


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